Frequently Asked Questions (FAQ)

I am not a member of AIS, can I attend the conference?

A: Unfortunately no, this conference is open to current members of AIS. Prior to registering, you must join or renew your AIS membership. In order to join or renew your AIS membership, please visit the AIS Member Benefits page.

For questions regarding your membership, please contact the Membership Coordinator by email at membership@aisnet.org or by phone at +1 (404) 413-7442 (Mon.-Fri. 9 a.m. – 5 p.m. EDT excluding US Holidays).

Please select the following link for a current list of the Individual AIS membership rates.

May I register to only attend the Pre-conference Workshops and/or the SIG/Ancillary meetings?

A: Most pre-conference workshops require full conference registration, if you will not be attending ICIS full conference choose the “workshop only” available option. Please note registrations for inapplicable workshops are subject to cancellation.

Can I pay after I attend the conference?

A: Conference registrations fees may be paid in advance.

I am participating in the Doctoral Consortium, are membership fees included in my registration?

Student Doctoral Consortium invitees who are first time AIS members are eligible to receive a complimentary one-year AIS student membership; please contact the Membership Coordinator membership@aisnet.org to receive the promo code you will need to complete your complimentary membership registration. If you are already a current member or have been in the past and will be renewing your membership, Doctoral Consortium registration does not change your membership status and renewal will be at the prevailing rate.

Can I pay by purchase order?

A: Purchase orders are not permitted. Instead, you may complete the online registration form and select the check payment option as your form of payment and later remit payment. Please note your registration will not be processed until payment has been received. If evidence of payment is not available onsite, the participant will be given a registration badge only after he/she provides a valid credit card number as a guarantee until staff returns to the office following the conference to verify payment.

I am an Institutional Member, how do I register?

A: Contact the Membership Coordinator at membership@aisnet.org to verify your eligibility and receive the appropriate promotional discount code prior to completing your online conference registration. Apply the promo code during your online registration.

What’s the last day for conference registration?

A: We strongly encourage all participants to complete the conference registration by TBD to ensure proper processing. After this date, you may complete your conference registration upon your arrival onsite. Please note to guarantee all special meals, requests must be submitted on or before TBD.

What is the refund policy for conference registration cancellations?

A: Requests for refund or cancellation must be received in writing via email, fax or mail and are subject to the following schedule:

  • Received by TBD, full refund less $25 administrative fee
  • Received between TBD, full refund less $50 administrative fee
  • Cancellation requests received on TBD or later will not be eligible to receive a refund; the registrant will be liable for the full conference registration fee.

Are the conference proceedings included in my registration?

A: Yes, the conference proceedings will be available via the AIS eLibrary.

Can I pay by bank transfer?

A: Wire transfers are accepted. Please contact the conference registrar (registrar@aisnet.org) to request the wire transfer instructions. Next complete the online registration form, be sure to select “check” as your as your method of payment. Once your wire payment is received we will post the payment to your registration record then send you an updated registration receipt to confirm.

Please Note: Conference badges will not be issued until payment is made in full. If evidence of payment is not available onsite, the participant will be given a registration badge only after he/she provides a valid credit card number as a guarantee until staff returns to the office following the conference to verify payment.

If I have already registered, how do I add an Ancillary Meeting/Workshop to my registration?

A: To add a workshop to your full conference registration please visit the ICIS 2020 workshop area; be sure to log in with your AIS membership credentials for appropriate rates. Select the workshop you would like to add then complete your purchase.

NEED ADDITIONAL REGISTRATION ASSISTANCE?

Please contact the ICIS Registrar by email at registrar@aisnet.org or by phone at +1 (404)760-8177 (Mon. – Fri. 9 a.m. to 5 p.m. ET, excluding US holidays.